Dear Customer,

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Your Success is Our Business.

You’re doing the work—putting great products, content, or services out into the world. But getting people to notice, understand, and actually buy? That part’s overwhelming.

After decades leading client marketing, media, and growth strategy at major education and data companies, I created DearCustomer.Marketing to help purpose-driven business owners level-up their messaging, funnels, and outreach—so they can grow their customer base with less stress and more clarity.

Does this connect for you?

You’ve got something great—but the gap between what you offer and the customers you want to reach can feel frustrating, confusing, and expensive.

  1. Your messaging feels scattered. You’re not sure what to say or how to say it in a way that actually converts.

  2. You're doing everything--but not seeing consistent results. You're juggling email, ads, content, lead funnels, but traction is slow and unpredictable.

  3. You're hitting a ceiling with your current approach. What you have is not keeping up with where you want to go.

We get it. You’re not just trying to get more customers—you’re trying to grow something that matters.


We would like to see if we can help you work on what's next..

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Focused on what actually drives growth: clear messaging, smart funnels, and campaigns that convert.

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Tired of marketing that does not land?

We help you stop speaking into the void by uncovering what your audience truly cares about—and shaping messaging that meets them where they are.

Whether it’s your message, your offer, or both—we uncover what your audience really needs to hear, so you can connect with clarity, confidence, and results.

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Trying to do it all—and still not getting the results you want?

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Whether you’re looking to offload the execution, expand into new channels, or finally start seeing a real return—we build campaigns that do the heavy lifting and turn awareness into action.

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Leads are coming in—but conversions feel stuck?

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Whether your funnel is missing steps, losing steam, or just feels messy—we map the full journey, tighten the process, and streamline your operations so more of the right people move from click to customer.

About Us

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We're passionate about helping brands that help people thrive in the modern world.

After years leading marketing and growth strategy for education and data companies, I got tired of seeing the same problems on repeat—messaging that didn’t connect, funnels that stalled out, and businesses pouring money into ads without a clear plan.

So I stepped out of corporate and started something different.


DearCustomer.Marketing was built to connect my experience with companies that are creating real impact—businesses offering tools, content, and services that help people grow, learn, and thrive in a rapidly changing economy.


What makes us different? We are hyper-focused on what actually drives growth: your customers. Not just impressions or clicks—but the real journey people take from interest to action. We build content, campaigns, and customer journeys that put your customer at the center, so your marketing doesn’t just look good—it works.

Bottom line: We want to help brands grow that help people grow.

Our Mission

Our mission is simple: Help purpose-driven brands reach more of the people they’re built to serve.

Our Philosophy

We believe great marketing starts with deep understanding. Not just of platforms or data—but of people. We’re guided by the belief that when you center the customer, clarity follows. And when your message resonates with real needs, results follow.

Our Promise

We promise to be the trusted partner who helps you reach more of the right people, align your marketing to what really matters, and grow a loyal customer base.

Our Guarantee

You’ll get thoughtful strategy, done-for-you execution, and clear insight into what’s working—so you can spend less time second-guessing and more time making an impact.

Our Blogs

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 Nailing Your Niche: How to Stand Out in a Crowded Digital Market  

June 02, 20253 min read

If your marketing feels like it’s on mute lately, you’re not imagining it.

More noise. More platforms. More competitors shouting for attention.

woman alone with computer applications open

Meanwhile… your best offer? Crickets.

The brands that break through aren’t always louder—they’re sharper. They’re the ones speaking clearly to the right people about the right problem.

That’s where nailing your niche comes in. Not your tagline. Not your title. Your actual lane in the market.

Let’s get into it.


1. Stop Selling Products. Start Solving Problems.

Your niche isn’t “course creator” or “wellness brand.” That’s vague enough to get lost in the scroll.

Your niche is the intersection of:

  1. Who you’re talking to

  2. What they’re struggling with

  3. What actually changes for them when they work with you

✅ Examples that hit:

  • “I help burned-out moms reduce stress in 10 minutes a day—no apps, no fluff.”

  • “I teach overwhelmed founders how to grow without getting swallowed by their content calendar.”

💯 Want the test? Fill in this line:

I help [specific audience] do [specific thing] so they can [real-life outcome].

If you can’t, that’s your first clarity task.


2. Stop Guessing Where Your People Are

A lot of businesses market to where they wish their audience was—or where their competition is.

Binoculars looking at social channels

Bad move.

Go where your audience already is—and speak their actual language. That means listening before posting.

Look for:

  • Niche Facebook groups where they complain (gold mine)

  • Reviews on competitor products—what did people hate?

  • TikTok or Reddit comments where frustration spills out in plain English

  • Real interviews, not just surveys, where you hear their actual words

Your niche tells you where to show up. But the win? Saying something that makes them stop scrolling.


3. Be Known for One Thing (On Purpose)

I get it—you’ve got range. But early on, versatility is a growth killer.

one man standing out in a crowd of people

If your audience can’t repeat what you’re the go-to for, your referrals will fall flat.

So make it obvious:

  • Pick your strongest, clearest offer.

  • Lead with it consistently.

  • Let that build traction before expanding your suite.

Growth requires direction. Clarity beats creativity in crowded markets.


4. Test Message-Market Fit Before You Scale

If you’re throwing out ads or emails and getting nothing back, don’t assume your product’s the issue. It might be your message.

woman looking at phone happy

Message-market fit is your ability to say the right thing to the right people at the right time.

🧪 How to test it:

  • Run $25 ads with 2–3 headline variations. See what gets clicks.

  • A/B test your opt-in hook. Which version actually converts?

  • Track what content gets saved or shared—those are cues.

  • Ask your best leads why they reached out. Their words = gold.

Don’t wait until launch week to figure this out. Test early. Test small. Adjust fast.


5. Talk to Them Like a Human, Not a Brand Deck

Once you find your niche, your messaging needs to sound like someone who gets it—not someone reciting a pitch.

three women having coffee laughing

Skip the jargon. Say what they’re actually thinking.

Try this comparison:

🚫“Our proprietary habit-forming framework improves wellness outcomes.”

“Burned out? This 10-minute habit will help you decompress—no apps, no therapists, no guilt.”

See the difference?

That second one sounds like someone who knows your life. And that’s the point.


Final Take: Specific Sells

Don’t be afraid to narrow in. Getting specific is how you get remembered.

Know the problem you solve. Know who it’s for. Say it like a real person. And test what sticks—don’t guess.

Because here’s the thing:

You’re not missing a niche. You’re missing clarity. And once you have that? Everything starts moving faster.


Ready to Pin Down Your Niche?

If your marketing feels scattered or your message just isn’t landing, let’s fix that.

Book a strategy call and get clarity on what’s working, what’s not, and how to finally connect with the people who need you most.

💬 Schedule your appointment— we can work on your focus together.

how to find your nicheniche marketing strategydefine your target audiencebrand messaging for small businessaudience researchclarity in brand positioning
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Brooke Souhrada

Brooke Souhrada is a performance marketing strategist at DearCustomer.Marketing, where she helps brands turn digital advertising into real business growth—without wasted spend or guesswork. With experience leading full-funnel media strategy for both in-house teams and agency partners, she specializes in creating campaigns that do more than attract clicks—they deliver measurable results. From Google Ads and social campaigns to email flows and retargeting strategies, Brooke designs customer journeys that convert. She holds certifications in Google Ads, Google Analytics, and HubSpot’s content, email, and social marketing programs—bringing a data-backed approach to every campaign. When she’s not tweaking ad flows or building budget-smart media plans, Brooke’s happiest riding her horse Millie, rescuing dogs she swears she wasn’t planning to adopt, or giving a room a spontaneous makeover. (Yes, she’s probably moving the couch again.)

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