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Your Success is Our Business.

You’re doing the work—putting great products, content, or services out into the world. But getting people to notice, understand, and actually buy? That part’s overwhelming.

After decades leading client marketing, media, and growth strategy at major education and data companies, I created DearCustomer.Marketing to help purpose-driven business owners level-up their messaging, funnels, and outreach—so they can grow their customer base with less stress and more clarity.

Does this connect for you?

You’ve got something great—but the gap between what you offer and the customers you want to reach can feel frustrating, confusing, and expensive.

  1. Your messaging feels scattered. You’re not sure what to say or how to say it in a way that actually converts.

  2. You're doing everything--but not seeing consistent results. You're juggling email, ads, content, lead funnels, but traction is slow and unpredictable.

  3. You're hitting a ceiling with your current approach. What you have is not keeping up with where you want to go.

We get it. You’re not just trying to get more customers—you’re trying to grow something that matters.


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Focused on what actually drives growth: clear messaging, smart funnels, and campaigns that convert.

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About Us

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We're passionate about helping brands that help people thrive in the modern world.

After years leading marketing and growth strategy for education and data companies, I got tired of seeing the same problems on repeat—messaging that didn’t connect, funnels that stalled out, and businesses pouring money into ads without a clear plan.

So I stepped out of corporate and started something different.


DearCustomer.Marketing was built to connect my experience with companies that are creating real impact—businesses offering tools, content, and services that help people grow, learn, and thrive in a rapidly changing economy.


What makes us different? We are hyper-focused on what actually drives growth: your customers. Not just impressions or clicks—but the real journey people take from interest to action. We build content, campaigns, and customer journeys that put your customer at the center, so your marketing doesn’t just look good—it works.

Bottom line: We want to help brands grow that help people grow.

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Our mission is simple: Help purpose-driven brands reach more of the people they’re built to serve.

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We believe great marketing starts with deep understanding. Not just of platforms or data—but of people. We’re guided by the belief that when you center the customer, clarity follows. And when your message resonates with real needs, results follow.

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Why Your Ads Might Be Getting Clicks But Not Conversions (And What to Do About It)

June 01, 20254 min read

You launched the campaign. Traffic is up. Clicks are rolling in. So why isn’t your revenue?

If your ads are performing on the surface but your sales aren’t moving, you’re not alone. We see this all the time with smart, mission-driven brands who are promoting great products and still not seeing the return they expected. The problem isn’t your purpose—it’s the path you’ve built from click to customer.

Let’s unpack why your ads might be stuck in "almost working" mode—and how to fix it.


1. Your Ad Is Speaking to the Click, Not the Journey

Many small brands make the mistake of optimizing ads to attract attention—but not for what happens after. The creative hooks the viewer, but the post-click experience is disconnected, vague, or too generic.

customer journey illustration over a laptop

Look out for:

  • High CTR (click-through rate), low time-on-page or high bounce rate

  • A landing page that feels more like a brochure than a next step

  • Offers that assume the buyer is ready to act immediately—without warming them up

🧰 Fix it:

  1. Design your ads as the start of the conversation, not the whole pitch.

  2. Align the message, tone, and call-to-action with what the customer is likely feeling in that moment.

  3. Then build a landing page that continues the message and gives them a low-risk next step.


2. You’re Using the Right Platform—but Talking to the Wrong Moment

Not all platforms serve the same purpose. A user scrolling Instagram at 9 p.m. isn’t necessarily ready to book a $497 course. A Google searcher might be ready to buy—but only if your message matches their intent.

man getting screamed at with megaphones

Look out for:

  • Same creative used across multiple platforms with no adjustment

  • Asking for too much commitment from cold traffic

  • Ignoring buyer intent signals

🧰 Fix it: Use your ad platforms strategically:

  • Meta (Facebook/Instagram): Great for awareness, education, and emotional connection

  • Google Search: Best for high-intent actions (purchase, bookings, demos)

  • YouTube: Strong for product education and storytelling

Match your creative and CTA to the mindset your customer is in on each channel.


3. Your Funnel Has a Leak You Can’t See

Clicks are coming in, but conversions aren’t? It’s time to zoom out. Most funnel breakdowns aren’t obvious—they’re a series of small misalignments across multiple touchpoints.

Look out for:

  • leaky faucet representing a leak in a sales funnel

    No clear tracking from ad to sale (you’re guessing instead of knowing)

  • Offers that change tone or message mid-funnel

  • Forms or checkout processes that are too long or unclear

🧰 Fix it:

  1. Build a simple funnel map and follow the path as a customer would

  2. Add clarity at every step (what’s the next action? what will happen next?)

  3. Use tracking tools (GA4, Meta pixel, Google Tag Manager) to measure actual flow

And if you’re not sure where the drop-off is happening—run a funnel audit or ask a friend to go through the experience blind.

Here is how to run a quick funnel audit yourself.


4. You’re Measuring Top-of-Funnel Metrics Like They’re the Whole Story

High impressions. Decent click-throughs. Solid reach. But no revenue.

Too often, founders or marketing teams stop at the top of the funnel when evaluating campaign performance. But clicks aren’t conversions. And engagement isn’t revenue.

Look out for:

  • Obsession with CPMs, CTRs, or engagement without tracking cost-per-lead or ROAS

  • Campaigns that "look good" on paper but feel flat in the bank account

🧰 Fix it:

  1. Set clear success metrics that go beyond vanity (bookings, purchases, upsells)

  2. Tie each campaign to a business outcome—and track the full journey

  3. Build a reporting dashboard that shows you movement, not just motion


Final Takeaway: Fix the Gaps, Not the Goal

If your ads are getting clicks but not customers, it doesn’t mean they’re failing—it means the strategy is

overcoming a gap between two mountains

incomplete. Don’t scrap the whole campaign. Step back. Look at the full journey. And rebuild the gaps that are breaking trust, clarity, or momentum.

→ Want help auditing your ad-to-customer journey?

Book a Free Call and we can explain our approach to see if you would like us to fix them.

digital ads not convertingfix marketing funnelimprove ROAScustomer journey advertising
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Brooke Souhrada

Brooke Souhrada is a performance marketing strategist at DearCustomer.Marketing, where she helps brands turn digital advertising into real business growth—without wasted spend or guesswork. With experience leading full-funnel media strategy for both in-house teams and agency partners, she specializes in creating campaigns that do more than attract clicks—they deliver measurable results. From Google Ads and social campaigns to email flows and retargeting strategies, Brooke designs customer journeys that convert. She holds certifications in Google Ads, Google Analytics, and HubSpot’s content, email, and social marketing programs—bringing a data-backed approach to every campaign. When she’s not tweaking ad flows or building budget-smart media plans, Brooke’s happiest riding her horse Millie, rescuing dogs she swears she wasn’t planning to adopt, or giving a room a spontaneous makeover. (Yes, she’s probably moving the couch again.)

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