For owner-run businesses ready to scale or sell
We connect the pieces so you have a system that keeps business moving and lets you see what’s working and where to focus next.
Be found and understood wherever customers are looking.
Respond and follow up before they choose someone else.
Turn great experiences into repeat business and recommendations.
Custom dashboards put your business intelligence at your fingertips.
Sound familiar?
When the pieces aren’t connected, you can lose more than time. You can lose customers, opportunities and business value.
What better looks like
Today’s tools make it easier than ever to find you, respond faster, keep great customers coming back, and see what’s working, all in one connected system.
01
How people search is changing. Your website needs to work for both: the people reading it and the AI tools answering their questions.
How we help: Search & AI DiscoverabilityYour website has two audiences now: people and the AI tools they ask.
About half of U.S. adults now use AI chatbots, and six in ten read the AI summaries at the top of search results.
Source: Pew Research Center, Americans and AI 2026 (5,119 U.S. adults, Feb. 2026)
02
Speed makes a real difference.
How we help: Follow-up & ConversionRespond while they’re still interested, not after they’ve called three competitors.
In a 2026 study of more than 5,000 purchases where buyers contacted several businesses, the first business to reply won about 3 out of 4 times.
Source: Entagl, Response Velocity Study 2026 (5,201 purchases, Jan. to Apr. 2026). Entagl sells auto-reply software.
03
Your past customers are your best source of new work.
How we help: Customer Follow-up & RetentionOne good customer can be worth a lot more than one sale.
Nearly a third of homeowners hired a pro they’d worked with before, and another third went with a referral from friends or family.
Source: Home Improvement Research Institute, Homeowner Project Activity Tracker Q1 2026 (members only; 1,198 U.S. homeowners), as reported by Angi
04
Your website, marketing and customer data can work together, so you see what’s working and where to focus next in one place.
Custom dashboards put your business intelligence at your fingertips.
How we help: Business IntelligenceDearCustomer.Marketing is new. The experience behind it isn’t.
Plus 19 points
Improvement in customer retention in one year from product and service repackaging.
More than 5 times
Return on ad spend for home services, nonprofits and med spas, with Google and Meta ad management.
15 minutes
To publish new inventory from Airtable to the website, down from 2.5 hours a week. When an item sells out, the next one goes live.
33 percent
Faster time to delivery, so customers saw value sooner and revenue came in earlier.
4 million dollars
Annual recurring revenue recovered through customer-feedback-led product improvements.
More than 100 percent
Improvement in Google Core Web Vitals metrics for site speed.
These results come from our team’s work and from Donnine’s previous leadership roles, where she led marketing, customer experience and growth initiatives for established businesses.
We’re a family team based in Texas. When you work with DearCustomer, you work directly with us. We learn your business, build the strategy, do the work, and stay involved.
No account-manager shuffle. No disappearing after the sale. Just experienced people who know your business and answer the phone.
Strategy, customer growth and business systems
Two decades leading growth strategy, customer experience and marketing operations. She finds where the customer journey needs attention and what to fix first.
Digital marketing, advertising and customer acquisition
Digital advertising operations across Google Business Profile, Google search and Meta. She builds the path that brings in the right leads and shows which ones become customers.
Technology, integrations and automation
Designs how your website, tools and data connect, so what we build is simple for your team to use and keeps working.
Let’s look at what’s working, where things get stuck, and where a few changes could make the biggest difference.
Book a callRather talk now? Call 817-623-4188 or text us.
