Terms of Use

1. Acceptance of these terms

By accessing or using dearcustomer.marketing (the "Site"), you agree to these Terms of Use. If you do not agree, please do not use the Site. The Site is operated by DearCustomer Marketing, founded by Donnine Souhrada and based in Northlake, Texas.

2. About the Site

The Site is an informational marketing site for DearCustomer Marketing's fractional marketing and business strategy consulting services. Content on the Site describes our point of view and capabilities. It is not personalized advice for your specific business, and viewing the Site or booking a call does not create a consulting relationship or contract with us.

3. Consulting engagements

Any actual consulting engagement with DearCustomer Marketing is governed by a separate written agreement (proposal, statement of work, or services agreement) signed by both parties. That document, not this Site, defines the scope, deliverables, fees, confidentiality, intellectual property ownership, and other terms of the work.

Nothing on this Site is a guarantee of marketing results or business outcomes. Examples and prior results described on the Site reflect specific situations and cannot be assumed to predict results for your business.

4. Intellectual property

The Site and its content — including text, images, logos, the DearCustomer name, and proprietary frameworks such as "Built to Scale" — are owned by DearCustomer Marketing or its licensors and are protected by applicable intellectual property laws. You may view and share links to the Site for personal, non-commercial reference. You may not copy, republish, repackage, resell, or train AI systems on the content without prior written permission, except as permitted by law.

5. Acceptable use

When using the Site, you agree not to:

• Use the Site or any contact or booking form to send spam, malware, or fraudulent inquiries.
• Attempt to access non-public areas of the Site or its underlying systems.
• Scrape, harvest, or systematically extract content from the Site.
• Misrepresent your identity or affiliation when contacting us.
• Use the Site in any way that violates applicable law.

6. Third-party links and services

The Site links to third-party services (for example, Calendly for scheduling, and LinkedIn and Facebook for our profiles). We are not responsible for the content, practices, or policies of those third parties. Your interactions with them are governed by their own terms and privacy policies.

7. Disclaimers

The Site is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or free of harmful components.

8. Limitation of liability

To the fullest extent permitted by law, DearCustomer Marketing and Donnine Souhrada will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Site. Our total liability for any claim arising out of or related to the Site is limited to one hundred U.S. dollars ($100).

Liability arising from a signed consulting agreement is governed by that agreement, not by these Terms of Use.

9. Indemnification

You agree to indemnify and hold harmless DearCustomer Marketing and Donnine Souhrada from any claims, damages, or expenses (including reasonable attorneys' fees) arising out of your misuse of the Site or violation of these Terms.

10. Governing law and venue

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws principles. The exclusive venue for any dispute arising out of or related to the Site or these Terms is the state and federal courts located in Denton County or Tarrant County, Texas, and you consent to personal jurisdiction there.

11. Changes to these terms

We may update these Terms from time to time. The "Last updated" date at the top indicates the most recent revision. Continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

12. Contact

Questions about these Terms can be sent through our booking page or via LinkedIn.